Customer Journey Map for Food Retail Source: behance.net
This project outlines my process in creating a customer journey map, and identifying recommendations to improve the customer journey for a myki card user in Melbourne.This project was created as part of the Tractor UX Mentor Program, with Tractor Des
service design - Buscar con Google
Service Blueprint and Customer Journey Layers.
Customer Journey Map: The 5Es Framework — Lewis C. Lin
Customer Journey/ Experience Map
User journey map for library self-checkout system. If you like UX, design, or design thinking, check out theuxblog.com
Sky Infrastructure, pt. 1 | www.infranetlab.org in Mapping. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.
An experience journey map for Fort York Library in Toronto, and generating possible opportunities.